My Nextbase Dash Cam Won’t Connect to My Phone – Why? What to Do?

Are you having trouble connecting your Nextbase dash cam to your phone?

Your dash cam might not connect to your phone due to software issues, outdated apps or firmware, or phone settings.

A dashcam installed in the rear view mirror

Thankfully, there are solutions to each problem.

Whatever the reason, we've got you covered with some troubleshooting solutions to try. Let's start!

Why is My Nextbase Dash Cam Not Connecting to My Phone?

If you're having trouble connecting your Nextbase dash cam to your phone, there could be a few reasons.

Here are some of the most common causes:

Your Phone's Bluetooth or Wi-Fi Is Not on

Make sure that your phone's Bluetooth or Wi-Fi is on and that it is in range of your dash cam.

If your phone is not in range, it won't be able to connect to your dash cam.

Your Dash Cam is Not in Pairing Mode

Before you can connect your phone to your dash cam, you need to make sure that your dash cam is in pairing mode.

Check your dash cam's user manual to find how to put it in pairing mode.

There is Interference from Other Devices

If other devices are nearby using Bluetooth or Wi-Fi, they could be causing interference that prevents your phone from connecting to your dash cam.

Dashboard camera installed in the rear view mirror

Try moving your phone and dash cam away from other devices to see if that helps.

Your Dash Cam's Firmware is Out of Date

If your dash cam's firmware is not current, it may not be compatible with the MyNextbase Connect app.

Check your dash cam's user manual to learn how to update its firmware.

Related article: Why Is My Nextbase Dash Cam Beeping?

How Can I Solve Connection Problems With My Nextbase Dash Cam?

Here are some of the easiest solutions to resolve connection problems with Nextbase dash cams.

Resetting to Default Settings

One of the first things you should try when experiencing connection problems with your dash cam is resetting it to its default settings.

Follow these steps:

  1. Turn on your dash cam.
  2. Press the red circle button to stop recording.
  3. Go to the settings menu by pressing the button in the top left corner.
  4. Select "Setup settings."
  5. Find "Keep Users Settings" and turn it off
  6. Return to "Setup" and tap on "Default Settings."
  7. Select "Yes" and "Okay" to confirm the reset.
  8. Your Dahscam should now restart.

Reinstalling the Nextbase App

If resetting your dash cam to its default settings doesn't work, the next step is to try reinstalling the Nextbase app on your phone.

Doing this can often fix any software issues that may be causing the connection problems. To reinstall the app, follow these steps:

  1. Uninstall the Nextbase app from your phone.
  2. Check "Bluetooth" and remove any existing pairs with Nextbase.
  3. Next, go to your phone's Wi-Fi settings and delete your Nextbase connections.
  4. Restart your phone.
  5. Go to the app store and download the Nextbase app again.
  6. Set your Nextbase app again by following the steps for first-time setups.

If you still need to familiarize yourself with setting up the Nextbase app, refer to this video for guidance.

Update the Firmware

If resetting your dash cam and reinstalling the app doesn't work, check if your dash cam's firmware is up to date.

An outdated firmware can cause connection problems, so it's important to keep it updated. Here's how to update your dash cam's firmware

  1. Connect your dash cam to your computer using a USB cable.
  2. Turn on your dash cam and click "Update".
  3. Next, select power on.
  4. Press on the menu twice, then select "System Info" and "Version."
  5. Take note of the firmware version, as you'll need it in step 7.
  6. Run the Nextbase App on your computer and select "Update Dash Cam."
  7. Select "Manual Update," indicate the firmware version, and click "Find Available Firmware."
  8. Turn on your dash cam and wait for it to update the firmware.

If you're more of a visual learner, here's a good video to follow.

For a precise update tailored to your specific dash cam model, refer to their official page for further resources.

You might also like: Does A Dash Cam Record When The Car Is Off?

What App Should I Install to Connect Nextbase?

To connect your Nextbase Dash Cam to your phone, you'll need to install the MyNextbase Connect app.

Using this app, your dash cam into a fully connected smart device, allowing you to edit and share your videos easily.

It's important to note that the MyNextbase Connect app requires Android 5.1 and up or iOS 12.1 or later to work properly.

If you're using an older version of Android or iOS, you may experience issues connecting your dash cam to your phone.

How To Turn On Wi-Fi On My Nextbase Dash Cam?

If you're having trouble connecting your Nextbase Dash Cam to your phone, check whether Wi-Fi is turned on.

To turn on Wi-Fi on your Nextbase Dash Cam, follow these simple steps:

  1. Power on your Dash Cam by pressing the power button.
  2. Activate the Wi-Fi feature by pressing and holding the Dash Cam's Wi-Fi button for three to five seconds.
  3. Confirm the device is in pairing mode when you observe a slow flashing light and hear an audible tone from the camera.
  4. On your smartphone, navigate to Wi-Fi settings, select the Dash Cam's network, and enter the provided password.
  5. A solid blue light on the Wi-Fi button confirms a successful connection.

Once Wi-Fi is on, you can connect your phone to your Dash Cam and download footage, change settings, and more using the MyNextbase Connect app.

Also read: How To Hardwire A Dash Cam For Parking Mode

What is the Password for Nextbase Wi-Fi?

All Series 1 Dash Cams come with the same pre-set password.

The password is "12345678" and is displayed on the camera's screen when the camera is in Wi-Fi mode.

It's important to note that the 300W, 380GW, and 380GWX models don't have built-in displays so that the password won't be displayed on the screen.

If you have one of these models, you can find the password in the user manual or by contacting Nextbase support.

Where Can I Find the Password for My Nextbase Dash Cam?

The default Wi-Fi password can typically be found:

  • In the product's user manual.
  • On a label attached to the dash cam.
  • In the dash cam's settings or Wi-Fi menu. You might need to reset the dash cam to its default settings if you've changed and forgotten the password.

Where Can I Find the Wi-Fi Button on Nextbase 322GW?

The Wi-Fi button on the Nextbase 322GW is located on the side of the device, just below the power button.

It's a small button with the Wi-Fi symbol on it, so it's easy to spot.

If you're having trouble finding it, consult the user manual for your device, which should have a diagram of the buttons and their locations.

Once you've located the Wi-Fi button, press it to turn on the Wi-Fi feature on your dash cam.

You should see a message on the screen indicating that Wi-Fi is enabled. You can connect your phone to the dash cam using the Nextbase app.

Continue reading: Do Dash Cameras Always Record?

Final Thoughts

We hope you find this article helpful in troubleshooting connectivity issues between your Nextbase Dash Cam and your smartphone.

Following the outlined steps can usually fix most problems you might encounter.

For further guidance or updates, it's always good to visit the Nextbase website or contact their customer support.

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